Effective from October 17, 2026 · Version 2026-10-17
These Terms govern the sale of the digital service offered through the website fonsena.com and the relationship between the seller and the customer. By making a purchase, you agree to these Terms.
Dosť Dobré s. r. o.
Sklenárova 1360/10, 821 09 Bratislava – Ružinov, Slovak Republic
Company ID (IČO): 55 854 532
Tax ID (DIČ): 2122112388
Registered in the Commercial Register of the Municipal Court Bratislava III,
Section: Sro, Insert No. 173678/B
Contact e-mail: wish@fonsena.com
The seller is not a VAT payer.
The service is a digital experience: for a fee, the customer can throw an interactive coin into a fountain and is shown a short line of text. An optional promo code may grant additional throws for the same payment, or allow the experience to be used without payment. The service is purely digital; no physical goods are delivered.
Fonsena offers a personal ritual for saying a wish out loud. It does not promise that a wish will come true, influence events or improve your chances of any outcome. No prize, draw or financial return is offered.
The experience becomes available after payment is confirmed. For purchases under this version of the Terms, we do not ask you to waive your right of withdrawal. Payment or use of the experience does not by itself remove that right.
If you purchase as a consumer, you may withdraw without giving a reason during the 14-day period following conclusion of the contract, including after using the experience. Any longer period or additional protection required by applicable law remains available.
To withdraw, send a clear statement of your decision to wish@fonsena.com or to our postal address in section 1 before the period ends. Providing your purchase date and payment reference helps us identify the transaction, but the example below is optional.
We will refund the full payment without undue delay, within 14 days of receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise. We will not charge a refund fee or deduct an amount for using the experience. Stop using the experience after withdrawing. Your separate rights for faulty or missing delivery remain.
Optional withdrawal notice
Recipient: Dosť Dobré s. r. o., Sklenárova 1360/10, 821 09 Bratislava – Ružinov,
Slovak Republic; wish@fonsena.com
I/we wish to withdraw from the contract for the Fonsena digital experience.
Purchase date: …
Consumer name(s): …
Consumer address: …
Payment reference (if available): …
Notice date: …
Signature (for a paper notice): …
You may save or print these Terms for your records.
If a payment succeeds but the service fails to display correctly for technical reasons, the customer is entitled to a remedy or a refund of the amount paid. Complaints can be made via the contact e-mail above; please include the payment identifier and a brief description of the problem. We will handle complaints without undue delay.
Refunds for delivery faults and withdrawals under section 4 are processed through Stripe. A withdrawal under section 4 does not require a technical fault or another reason.
An unfinished experience can be resumed using its private access link. Keep that link private. Completed interactions are not granted again when the page is refreshed. If an older payment link needs manual recovery, contact us with its payment reference; do not make a second purchase to resolve a delivery error.
Temporary interruptions may occur because of hosting, payment-provider or connection problems. We will address delivery faults as described above. Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded.
The processing of personal data is described in a separate Privacy Policy.
These Terms and the contractual relationship are governed by the law of the Slovak Republic. Nothing in these Terms limits any mandatory consumer rights you may have under the law of your country of residence. If a complaint is not resolved directly, information about alternative consumer dispute resolution bodies is available through the European Commission's Consumer Redress directory. The former European Online Dispute Resolution platform is no longer available.
The seller may update these Terms from time to time. For contracts already concluded, the version in effect at the time of purchase applies. The current version is always available on this page. The withdrawal policy in section 4 also covers payments completed from October 17, 2026 where checkout began earlier. An older checkout's recorded terms version does not remove this protection.